{"id":1965,"date":"2024-05-27T21:31:03","date_gmt":"2024-05-27T14:31:03","guid":{"rendered":"http:\/\/kthtx.vn\/?p=1965"},"modified":"2024-05-27T21:31:04","modified_gmt":"2024-05-27T14:31:04","slug":"chuc-nang-phong-dich-vu-khach-hang","status":"publish","type":"post","link":"https:\/\/kthtx.vn\/index.php\/2024\/05\/27\/chuc-nang-phong-dich-vu-khach-hang\/","title":{"rendered":"Ch\u1ee9c n\u0103ng ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng"},"content":{"rendered":"\n<p>Ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>X\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i, th\u1eafc m\u1eafc, v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng v\u00e0 hi\u1ec7u qu\u1ea3.<\/li><li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec1u \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u0111\u00fang c\u00e1ch v\u00e0 k\u1ecbp th\u1eddi.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Cung c\u1ea5p th\u00f4ng tin v\u00e0 h\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Cung c\u1ea5p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, ch\u00ednh s\u00e1ch v\u00e0 quy tr\u00ecnh c\u1ee7a c\u00f4ng ty.<\/li><li>H\u1ed7 tr\u1ee3 k\u1ef9 thu\u1eadt cho kh\u00e1ch h\u00e0ng v\u1ec1 vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Qu\u1ea3n l\u00fd v\u00e0 duy tr\u00ec h\u1ed3 s\u01a1 kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Thu th\u1eadp, l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng.<\/li><li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng d\u1eef li\u1ec7u kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 b\u1ea3o m\u1eadt.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>\u0110\u00e1nh gi\u00e1 v\u00e0 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Thu th\u1eadp ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng th\u00f4ng qua kh\u1ea3o s\u00e1t, cu\u1ed9c g\u1ecdi ho\u1eb7c email.<\/li><li>Ph\u00e2n t\u00edch ph\u1ea3n h\u1ed3i \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>T\u01b0 v\u1ea5n v\u00e0 gi\u00e1o d\u1ee5c kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Cung c\u1ea5p th\u00f4ng tin v\u00e0 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng v\u1ec1 c\u00e1ch t\u1eadn d\u1ee5ng t\u1ed1i \u0111a s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li><li>T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o ho\u1eb7c h\u1ed9i th\u1ea3o cho kh\u00e1ch h\u00e0ng.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>X\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>T\u1ea1o v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi kh\u00e1ch h\u00e0ng.<\/li><li>X\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft v\u00e0 d\u1ecbch v\u1ee5 xu\u1ea5t s\u1eafc.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>H\u1ed7 tr\u1ee3 c\u00e1c chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn d\u1ecbch qu\u1ea3ng b\u00e1 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li><li>Cung c\u1ea5p th\u00f4ng tin v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ti\u1ebfp th\u1ecb v\u00e0 b\u00e1n h\u00e0ng.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Qu\u1ea3n l\u00fd c\u00e1c k\u00eanh giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Qu\u1ea3n l\u00fd c\u00e1c k\u00eanh giao ti\u1ebfp nh\u01b0 \u0111i\u1ec7n tho\u1ea1i, email, chat tr\u1ef1c tuy\u1ebfn, v\u00e0 m\u1ea1ng x\u00e3 h\u1ed9i.<\/li><li>\u0110\u1ea3m b\u1ea3o r\u1eb1ng m\u1ecdi k\u00eanh giao ti\u1ebfp \u0111\u1ec1u ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 v\u00e0 nh\u1ea5t qu\u00e1n.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>Theo d\u00f5i v\u00e0 b\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t<\/strong>:<\/li><\/ol>\n\n\n\n<ul class=\"wp-block-list\"><li>Theo d\u00f5i c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t ch\u00ednh (KPI) nh\u01b0 th\u1eddi gian ph\u1ea3n h\u1ed3i, th\u1eddi gian gi\u1ea3i quy\u1ebft, v\u00e0 m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li><li>B\u00e1o c\u00e1o hi\u1ec7u su\u1ea5t v\u00e0 \u0111\u1ec1 xu\u1ea5t c\u00e1c c\u1ea3i ti\u1ebfn c\u1ea7n thi\u1ebft cho qu\u1ea3n l\u00fd c\u1ea5p cao.<\/li><\/ul>\n\n\n\n<ol class=\"wp-block-list\"><li><strong>\u0110\u00e0o t\u1ea1o v\u00e0 ph\u00e1t tri\u1ec3n nh\u00e2n vi\u00ean<\/strong>:<ul><li>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u1ec3 n\u00e2ng cao k\u1ef9 n\u0103ng giao ti\u1ebfp v\u00e0 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/li><li>Ph\u00e1t tri\u1ec3n ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o li\u00ean t\u1ee5c \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o nh\u00e2n vi\u00ean lu\u00f4n c\u1eadp nh\u1eadt ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng m\u1edbi.<\/li><\/ul><\/li><\/ol>\n\n\n\n<p>Ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 b\u1ed9 ph\u1eadn gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u00e0 c\u00f2n \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c x\u00e2y d\u1ef1ng l\u00f2ng trung th\u00e0nh v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 c\u00e1c ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a ph\u00f2ng d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng: Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i v\u00e0 y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng: X\u1eed l\u00fd v\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c khi\u1ebfu n\u1ea1i, th\u1eafc &hellip; <\/p>\n","protected":false},"author":1,"featured_media":1657,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[101],"tags":[],"class_list":["post-1965","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","grid-sizer"],"_links":{"self":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/1965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/comments?post=1965"}],"version-history":[{"count":1,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/1965\/revisions"}],"predecessor-version":[{"id":1966,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/1965\/revisions\/1966"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/media\/1657"}],"wp:attachment":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/media?parent=1965"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/categories?post=1965"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/tags?post=1965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}