{"id":3493,"date":"2026-11-08T11:08:51","date_gmt":"2026-11-08T04:08:51","guid":{"rendered":"https:\/\/kthtx.vn\/?p=3493"},"modified":"2026-11-09T16:24:14","modified_gmt":"2026-11-09T09:24:14","slug":"htx-cua-ban-da-thuc-su-song-cung-thanh-vien-trong-ky-nguyen-so","status":"publish","type":"post","link":"https:\/\/kthtx.vn\/index.php\/2026\/11\/08\/htx-cua-ban-da-thuc-su-song-cung-thanh-vien-trong-ky-nguyen-so\/","title":{"rendered":"HTX c\u1ee7a b\u1ea1n \u0111\u00e3 th\u1ef1c s\u1ef1 &#8220;s\u1ed1ng c\u00f9ng&#8221; th\u00e0nh vi\u00ean trong k\u1ef7 nguy\u00ean s\u1ed1?"},"content":{"rendered":"\n<p>Qu\u1ea3n tr\u1ecb m\u1ed1i quan h\u1ec7 gi\u1eefa H\u1ee3p t\u00e1c x\u00e3 (HTX) v\u00e0 th\u00e0nh vi\u00ean l\u00e0 &#8220;x\u01b0\u01a1ng s\u1ed1ng&#8221; quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a b\u1ea5t k\u1ef3 HTX n\u00e0o. Kh\u00e1c v\u1edbi doanh nghi\u1ec7p th\u00f4ng th\u01b0\u1eddng (n\u01a1i m\u1ed1i quan h\u1ec7 ch\u1ee7 y\u1ebfu l\u00e0 mua &#8211; b\u00e1n), m\u1ed1i quan h\u1ec7 trong HTX mang t\u00ednh ch\u1ea5t v\u1eeba s\u1edf h\u1eefu, v\u1eeba h\u1ee3p t\u00e1c, v\u1eeba cung c\u1ea5p v\u00e0 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.<\/p>\n\n\n\n<p><strong>1. Th\u1ef1c tr\u1ea1ng qu\u1ea3n tr\u1ecb m\u1ed1i quan h\u1ec7 th\u00e0nh vi\u00ean t\u1ea1i c\u00e1c HTX hi\u1ec7n nay<\/strong><\/p>\n\n\n\n<p>M\u1eb7c d\u00f9 \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng, c\u00f4ng t\u00e1c qu\u1ea3n l\u00fd v\u00e0 ch\u0103m s\u00f3c th\u00e0nh vi\u00ean t\u1ea1i \u0111a s\u1ed1 c\u00e1c HTX t\u1ea1i Vi\u1ec7t Nam v\u1eabn \u0111ang g\u1eb7p nhi\u1ec1u r\u00e0o c\u1ea3n l\u1edbn:<\/p>\n\n\n\n<p><strong>H\u1ea1n ch\u1ebf v\u00e0 th\u00e1ch th\u1ee9c<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>K\u00eanh t\u01b0\u01a1ng t\u00e1c truy\u1ec1n th\u1ed1ng v\u00e0 th\u1ee5 \u0111\u1ed9ng:<\/strong>&nbsp;Vi\u1ec7c g\u1eedi th\u00f4ng b\u00e1o, l\u1ecbch m\u00f9a v\u1ee5, th\u00f4ng tin cu\u1ed9c h\u1ecdp hay bi\u1ec3u gi\u00e1 d\u1ecbch v\u1ee5 ch\u1ee7 y\u1ebfu qua loa ph\u00e1t thanh, gi\u1ea5y m\u1eddi ho\u1eb7c truy\u1ec1n mi\u1ec7ng. \u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn th\u00f4ng tin b\u1ecb ch\u1eadm, s\u00f3t ho\u1eb7c sai l\u1ec7ch.<\/li>\n\n\n\n<li><strong>D\u1eef li\u1ec7u ph\u00e2n t\u00e1n, thi\u1ebfu h\u1ec7 th\u1ed1ng:<\/strong>&nbsp;Th\u00f4ng tin th\u00e0nh vi\u00ean (di\u1ec7n t\u00edch canh t\u00e1c, v\u1ed1n g\u00f3p, l\u1ecbch s\u1eed s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5, s\u1ea3n l\u01b0\u1ee3ng giao n\u1ed9p&#8230;) th\u01b0\u1eddng \u0111\u01b0\u1ee3c ghi ch\u00e9p s\u1ed5 s\u00e1ch th\u1ee7 c\u00f4ng ho\u1eb7c l\u01b0u r\u1ea3i r\u00e1c tr\u00ean File Excel. Khi c\u00f3 s\u1ef1 thay \u0111\u1ed5i ban qu\u1ea3n tr\u1ecb, d\u1eef li\u1ec7u d\u1ec5 b\u1ecb th\u1ea5t tho\u00e1t.<\/li>\n\n\n\n<li><strong>Thi\u1ebfu t\u00ednh minh b\u1ea1ch:<\/strong>&nbsp;Th\u00e0nh vi\u00ean kh\u00f3 t\u1ef1 tra c\u1ee9u l\u1ecbch s\u1eed giao d\u1ecbch, ch\u1ec9 s\u1ed1 \u0111i\u1ec7n\/n\u01b0\u1edbc, h\u00f3a \u0111\u01a1n hay l\u1ee3i t\u1ee9c \u0111\u01b0\u1ee3c chia. S\u1ef1 thi\u1ebfu minh b\u1ea1ch n\u00e0y l\u00e0m gi\u1ea3m ni\u1ec1m tin c\u1ee7a th\u00e0nh vi\u00ean \u0111\u1ed1i v\u1edbi Ban \u0111i\u1ec1u h\u00e0nh.<\/li>\n\n\n\n<li><strong>Quy tr\u00ecnh ti\u1ebfp nh\u1eadn ph\u1ea3n \u00e1nh ch\u1eadm tr\u1ec5:<\/strong>&nbsp;Khi th\u00e0nh vi\u00ean g\u1eb7p s\u1ef1 c\u1ed1 (s\u00e2u b\u1ec7nh, s\u1ef1 c\u1ed1 \u0111i\u1ec7n, th\u1eafc m\u1eafc v\u1ec1 v\u1eadt t\u01b0), vi\u1ec7c b\u00e1o c\u00e1o v\u00e0 nh\u1eadn h\u1ed7 tr\u1ee3 t\u1eeb HTX th\u01b0\u1eddng m\u1ea5t nhi\u1ec1u th\u1eddi gian, \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn n\u0103ng su\u1ea5t v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<\/ul>\n\n\n\n<p><strong>Nguy\u00ean nh\u00e2n<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Th\u00f3i quen qu\u1ea3n l\u00fd c\u0169, ng\u1ea1i thay \u0111\u1ed5i c\u1ee7a m\u1ed9t b\u1ed9 ph\u1eadn Ban qu\u1ea3n tr\u1ecb.<\/li>\n\n\n\n<li>Chi ph\u00ed v\u1eadn h\u00e0nh c\u00e1c h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb chuy\u00ean nghi\u1ec7p tr\u01b0\u1edbc \u0111\u00e2y qu\u00e1 cao.<\/li>\n\n\n\n<li>Ch\u01b0a c\u00f3 c\u00f4ng c\u1ee5 chuy\u1ec3n \u0111\u1ed5i s\u1ed1 tinh g\u1ecdn, chuy\u00ean bi\u1ec7t ph\u00f9 h\u1ee3p v\u1edbi \u0111\u1eb7c th\u00f9 \u0111a d\u1ea1ng c\u1ee7a c\u00e1c lo\u1ea1i h\u00ecnh HTX.<\/li>\n<\/ul>\n\n\n\n<p><strong>2. C\u00e1ch th\u1ee9c thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 HTX &amp; Th\u00e0nh vi\u00ean hi\u1ec7u qu\u1ea3<\/strong><\/p>\n\n\n\n<p>\u0110\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 g\u1eafn k\u1ebft v\u00e0 tin c\u1eady, HTX c\u1ea7n tri\u1ec3n khai \u0111\u1ed3ng b\u1ed9 c\u00e1c nguy\u00ean t\u1eafc sau:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>S\u1ed1 h\u00f3a v\u00e0 t\u1eadp trung h\u00f3a d\u1eef li\u1ec7u th\u00e0nh vi\u00ean:<\/strong>&nbsp;X\u00e2y d\u1ef1ng h\u1ed3 s\u01a1 \u0111i\u1ec7n t\u1eed chi ti\u1ebft cho t\u1eebng th\u00e0nh vi\u00ean, bao g\u1ed3m th\u00f4ng tin c\u00e1 nh\u00e2n, n\u0103ng l\u1ef1c s\u1ea3n xu\u1ea5t, quy m\u00f4 \u0111\u00f3ng g\u00f3p v\u00e0 l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c.<\/li>\n\n\n\n<li><strong>Minh b\u1ea1ch th\u00f4ng tin 2 chi\u1ec1u:<\/strong>&nbsp;\u0110\u1ea3m b\u1ea3o m\u1ecdi ch\u00ednh s\u00e1ch, th\u00f4ng b\u00e1o, b\u00e1o c\u00e1o t\u00e0i ch\u00ednh v\u00e0 quy\u1ec1n l\u1ee3i \u0111\u1ec1u \u0111\u1ebfn tay th\u00e0nh vi\u00ean nhanh nh\u1ea5t. \u0110\u1ed3ng th\u1eddi t\u1ea1o k\u00eanh l\u1eafng nghe \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i c\u00f4ng khai, d\u00e2n ch\u1ee7.<\/li>\n\n\n\n<li><strong>C\u00e1 nh\u00e2n h\u00f3a d\u1ecbch v\u1ee5 theo t\u1eebng lo\u1ea1i h\u00ecnh HTX:<\/strong>\n<ul class=\"wp-block-list\">\n<li><em>HTX N\u00f4ng nghi\u1ec7p:<\/em>&nbsp;H\u1ed7 tr\u1ee3 chu\u1ea9n h\u00f3a l\u1ecbch m\u00f9a v\u1ee5, v\u1eadt t\u01b0 \u0111\u1ea7u v\u00e0o, thu mua \u0111\u1ea7u ra.<\/li>\n\n\n\n<li><em>HTX \u0110i\u1ec7n:<\/em>&nbsp;Cung c\u1ea5p minh b\u1ea1ch ch\u1ec9 s\u1ed1 \u0111i\u1ec7n, h\u00f3a \u0111\u01a1n, th\u00f4ng b\u00e1o c\u1eaft \u0111i\u1ec7n\/b\u1ea3o tr\u00ec.<\/li>\n\n\n\n<li><em>HTX D\u1ecbch v\u1ee5\/S\u1ea3n xu\u1ea5t:<\/em>&nbsp;Qu\u1ea3n l\u00fd \u0111\u01a1n h\u00e0ng, quy tr\u00ecnh \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 nhanh ch\u00f3ng.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Chu\u1ea9n h\u00f3a quy tr\u00ecnh ch\u0103m s\u00f3c th\u00e0nh vi\u00ean:<\/strong>&nbsp;Quy \u0111\u1ecbnh r\u00f5 th\u1eddi gian ti\u1ebfp nh\u1eadn v\u00e0 x\u1eed l\u00fd c\u00e1c ph\u1ea3n \u00e1nh, khi\u1ebfu n\u1ea1i c\u1ee7a th\u00e0nh vi\u00ean.<\/li>\n<\/ol>\n\n\n\n<p><strong>3. \u1ee8ng d\u1ee5ng eHTX-CRM \u0111\u1ec3 th\u1ef1c thi qu\u1ea3n tr\u1ecb m\u1ed1i quan h\u1ec7 s\u1ed1<\/strong><\/p>\n\n\n\n<p><strong>eHTX-CRM<\/strong>&nbsp;ra \u0111\u1eddi nh\u01b0 m\u1ed9t gi\u1ea3i ph\u00e1p to\u00e0n di\u1ec7n gi\u00fap s\u1ed1 h\u00f3a to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c v\u00e0 qu\u1ea3n l\u00fd gi\u1eefa HTX v\u00e0 th\u00e0nh vi\u00ean ngay tr\u00ean \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh.<\/p>\n\n\n\n<p>&nbsp;&nbsp; &nbsp; &nbsp;&nbsp;[ H\u1ec7 th\u1ed1ng Qu\u1ea3n tr\u1ecb eHTX-CRM ]<\/p>\n\n\n\n<p>&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;\u25bc<\/p>\n\n\n\n<p>\u00a0\u00a0 \u00a0\u00a0[ Th\u00e0nh vi\u00ean ]<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"http:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91-1024x683.png\" alt=\"\" class=\"wp-image-3498\" srcset=\"https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91-1024x683.png 1024w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91-300x200.png 300w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91-768x512.png 768w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91-90x60.png 90w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/8B4BA9FD-DB33-4D58-9323-3CDBEE2C4A91.png 1536w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-473x1024.png\" alt=\"\" class=\"wp-image-3500\" srcset=\"https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-473x1024.png 473w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-139x300.png 139w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-768x1662.png 768w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-710x1536.png 710w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1-28x60.png 28w, https:\/\/kthtx.vn\/wp-content\/uploads\/2026\/11\/IMG_6396-1.png 828w\" sizes=\"auto, (max-width: 473px) 100vw, 473px\" \/><\/figure>\n\n\n\n<p><strong>C\u00e1c b\u01b0\u1edbc tri\u1ec3n khai th\u1ef1c thi v\u1edbi eHTX-CRM<\/strong><\/p>\n\n\n\n<p><strong>B\u01b0\u1edbc 1: Chu\u1ea9n h\u00f3a v\u00e0 S\u1ed1 h\u00f3a d\u1eef li\u1ec7u c\u01a1 s\u1edf<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nh\u1eadp v\u00e0 qu\u1ea3n l\u00fd to\u00e0n b\u1ed9 h\u1ed3 s\u01a1 th\u00e0nh vi\u00ean l\u00ean h\u1ec7 th\u1ed1ng central eHTX-CRM (th\u00f4ng tin li\u00ean h\u1ec7, lo\u1ea1i h\u00ecnh tham gia, l\u1ecbch s\u1eed \u0111\u00f3ng g\u00f3p).<\/li>\n\n\n\n<li>Ph\u00e2n quy\u1ec1n qu\u1ea3n l\u00fd theo t\u1eebng b\u1ed9 ph\u1eadn chuy\u00ean tr\u00e1ch trong Ban qu\u1ea3n tr\u1ecb.<\/li>\n<\/ul>\n\n\n\n<p><strong>B\u01b0\u1edbc 2: K\u00edch ho\u1ea1t k\u00eanh K\u1ebft n\u1ed1i &amp; Truy\u1ec1n th\u00f4ng s\u1ed1<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>T\u1ea3i app di \u0111\u1ed9ng:<\/strong>&nbsp;H\u01b0\u1edbng d\u1eabn th\u00e0nh vi\u00ean c\u00e0i \u0111\u1eb7t \u1ee9ng d\u1ee5ng eHTX-CRM tr\u00ean \u0111i\u1ec7n tho\u1ea1i.<\/li>\n\n\n\n<li><strong>Truy\u1ec1n th\u00f4ng t\u1ee9c th\u00ec:<\/strong>&nbsp;Ban qu\u1ea3n tr\u1ecb g\u1eedi th\u00f4ng b\u00e1o, tin t\u1ee9c, l\u1ecbch h\u1ecdp, th\u00f4ng tin m\u00f9a v\u1ee5 \u0111\u1ebfn to\u00e0n b\u1ed9 th\u00e0nh vi\u00ean ch\u1ec9 b\u1eb1ng 1 thao t\u00e1c (t\u0103ng t\u1ed1c \u0111\u1ed9 truy\u1ec1n tin, gi\u1ea3m 80% chi ph\u00ed v\u00e0 c\u00f4ng s\u1ee9c th\u00f4ng b\u00e1o th\u1ee7 c\u00f4ng).<\/li>\n<\/ul>\n\n\n\n<p><strong>B\u01b0\u1edbc 3: V\u1eadn h\u00e0nh Ch\u0103m s\u00f3c &amp; Ti\u1ebfp nh\u1eadn Ph\u1ea3n \u00e1nh<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Th\u00e0nh vi\u00ean g\u1eedi y\u00eau c\u1ea7u, b\u00e1o c\u00e1o s\u1ef1 c\u1ed1 ho\u1eb7c th\u1eafc m\u1eafc tr\u1ef1c ti\u1ebfp qua App.<\/li>\n\n\n\n<li>Ban qu\u1ea3n tr\u1ecb theo d\u00f5i, ph\u00e2n c\u00f4ng x\u1eed l\u00fd v\u00e0 ph\u1ea3n h\u1ed3i ti\u1ebfn \u0111\u1ed9 ngay tr\u00ean h\u1ec7 th\u1ed1ng eHTX-CRM. Ho\u1ea1t \u0111\u1ed9ng ch\u0103m s\u00f3c th\u00e0nh vi\u00ean \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 \u0111o l\u01b0\u1eddng minh b\u1ea1ch.<\/li>\n<\/ul>\n\n\n\n<p><strong>B\u01b0\u1edbc 4: T\u1ef1 \u0111\u1ed9ng h\u00f3a Tra c\u1ee9u &amp; D\u1ecbch v\u1ee5 chuy\u00ean ng\u00e0nh<\/strong><\/p>\n\n\n\n<p>T\u00f9y thu\u1ed9c v\u00e0o \u0111\u1eb7c th\u00f9 lo\u1ea1i h\u00ecnh HTX, eHTX-CRM k\u00edch ho\u1ea1t c\u00e1c module chuy\u00ean bi\u1ec7t:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-9-16 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"8 November 2026\" width=\"563\" height=\"1000\" src=\"https:\/\/www.youtube.com\/embed\/-OElXSLQZTo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Lo\u1ea1i h\u00ecnh HTX<\/strong><\/td><td><strong>\u1ee8ng d\u1ee5ng th\u1ef1c t\u1ebf tr\u00ean eHTX-CRM<\/strong><\/td><\/tr><tr><td><strong>HTX \u0110i\u1ec7n<\/strong><\/td><td>Th\u00e0nh vi\u00ean ch\u1ee7 \u0111\u1ed9ng tra c\u1ee9u ch\u1ec9 s\u1ed1 \u0111i\u1ec7n h\u00e0ng th\u00e1ng, xem l\u1ecbch s\u1eed h\u00f3a \u0111\u01a1n, nh\u1eadn th\u00f4ng b\u00e1o ti\u1ec1n \u0111i\u1ec7n v\u00e0 l\u1ecbch t\u1ea1m ng\u1eebng c\u1ea5p \u0111i\u1ec7n.<\/td><\/tr><tr><td><strong>HTX N\u00f4ng nghi\u1ec7p<\/strong><\/td><td>Qu\u1ea3n l\u00fd v\u00e0 theo d\u00f5i l\u1ecbch m\u00f9a v\u1ee5, \u0111\u0103ng k\u00fd mua v\u1eadt t\u01b0 n\u00f4ng nghi\u1ec7p, c\u1eadp nh\u1eadt s\u1ea3n l\u01b0\u1ee3ng d\u1ef1 ki\u1ebfn v\u00e0 \u0111\u0103ng k\u00fd d\u1ecbch v\u1ee5 thu ho\u1ea1ch\/ti\u00eau th\u1ee5.<\/td><\/tr><tr><td><strong>HTX S\u1ea3n xu\u1ea5t<\/strong><\/td><td>Qu\u1ea3n l\u00fd danh m\u1ee5c s\u1ea3n ph\u1ea9m, theo d\u00f5i \u0111\u01a1n h\u00e0ng, ti\u1ebfn \u0111\u1ed9 s\u1ea3n xu\u1ea5t v\u00e0 giao nh\u1eadn.<\/td><\/tr><tr><td><strong>HTX D\u1ecbch v\u1ee5<\/strong><\/td><td>\u0110\u0103ng k\u00fd s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 chung, g\u1eedi y\u00eau c\u1ea7u b\u1ea3o tr\u00ec\/s\u1eeda ch\u1eefa v\u00e0 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>B\u01b0\u1edbc 5: L\u1eafng nghe v\u00e0 T\u1ed1i \u01b0u qua Kh\u1ea3o s\u00e1t s\u1ed1<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ph\u00e1t h\u00e0nh c\u00e1c bi\u1ec3u m\u1eabu kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn tr\u00ean \u1ee9ng d\u1ee5ng \u0111\u1ec3 thu th\u1eadp \u00fd ki\u1ebfn th\u00e0nh vi\u00ean v\u1ec1 ch\u00ednh s\u00e1ch m\u1edbi, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 ho\u1eb7c k\u1ebf ho\u1ea1ch s\u1ea3n xu\u1ea5t kinh doanh.<\/li>\n\n\n\n<li>D\u1eef li\u1ec7u kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng t\u1ed5ng h\u1ee3p th\u00e0nh b\u00e1o c\u00e1o tr\u1ef1c quan, gi\u00fap Ban \u0111i\u1ec1u h\u00e0nh \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ch\u00ednh x\u00e1c.<\/li>\n<\/ul>\n\n\n\n<p><strong>K\u1ebft lu\u1eadn<\/strong><\/p>\n\n\n\n<p>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 trong qu\u1ea3n tr\u1ecb th\u00e0nh vi\u00ean kh\u00f4ng c\u00f2n l\u00e0 l\u1ef1a ch\u1ecdn m\u00e0 l\u00e0 y\u00eau c\u1ea7u b\u1eaft bu\u1ed9c \u0111\u1ec3 c\u00e1c HTX n\u00e2ng cao n\u0103ng l\u1ef1c c\u1ea1nh tranh v\u00e0 duy tr\u00ec s\u1ef1 g\u1eafn k\u1ebft n\u1ed9i b\u1ed9. V\u1edbi n\u1ec1n t\u1ea3ng&nbsp;<strong>eHTX-CRM<\/strong>, HTX kh\u00f4ng ch\u1ec9 gi\u1ea3m t\u1ea3i \u00e1p l\u1ef1c v\u1eadn h\u00e0nh th\u1ee7 c\u00f4ng m\u00e0 c\u00f2n t\u1ea1o d\u1ef1ng m\u00f4i tr\u01b0\u1eddng h\u1ee3p t\u00e1c minh b\u1ea1ch, tin c\u1eady v\u00e0 chuy\u00ean nghi\u1ec7p tr\u00ean kh\u00f4ng gian s\u1ed1.<\/p>\n\n\n\n<p>Th\u1ea1c s\u0129 Nguy\u1ec5n Tr\u1ecdng \u0110\u00f4ng<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Qu\u1ea3n tr\u1ecb m\u1ed1i quan h\u1ec7 gi\u1eefa H\u1ee3p t\u00e1c x\u00e3 (HTX) v\u00e0 th\u00e0nh vi\u00ean l\u00e0 &#8220;x\u01b0\u01a1ng s\u1ed1ng&#8221; quy\u1ebft \u0111\u1ecbnh s\u1ef1 t\u1ed3n t\u1ea1i v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a b\u1ea5t k\u1ef3 HTX n\u00e0o. Kh\u00e1c v\u1edbi doanh nghi\u1ec7p th\u00f4ng th\u01b0\u1eddng (n\u01a1i m\u1ed1i quan h\u1ec7 ch\u1ee7 y\u1ebfu l\u00e0 mua &#8211; b\u00e1n), m\u1ed1i quan h\u1ec7 trong HTX mang t\u00ednh ch\u1ea5t &hellip; <\/p>\n","protected":false},"author":1,"featured_media":3478,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"footnotes":""},"categories":[101,158],"tags":[315],"class_list":["post-3493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-ehtx-crm","tag-quan-ly-thanh-hien-htx","grid-sizer"],"_links":{"self":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/3493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/comments?post=3493"}],"version-history":[{"count":10,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/3493\/revisions"}],"predecessor-version":[{"id":3516,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/3493\/revisions\/3516"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/media\/3478"}],"wp:attachment":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/media?parent=3493"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/categories?post=3493"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/tags?post=3493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}