{"id":530,"date":"2022-03-06T22:10:39","date_gmt":"2022-03-06T15:10:39","guid":{"rendered":"http:\/\/kthtx.vn\/?p=530"},"modified":"2022-03-06T22:10:39","modified_gmt":"2022-03-06T15:10:39","slug":"chuyen-doi-so-hoat-dong-quan-tri-ban-hang","status":"publish","type":"post","link":"https:\/\/kthtx.vn\/index.php\/2022\/03\/06\/chuyen-doi-so-hoat-dong-quan-tri-ban-hang\/","title":{"rendered":"Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb b\u00e1n h\u00e0ng"},"content":{"rendered":"\n<p>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 xu h\u01b0\u1edbng \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u00e0nh ngh\u1ec1 kinh doanh trong th\u1eddi k\u1ef3 c\u00f4ng ngh\u1ec7 4.0. V\u1edbi \u0111\u1ea1i d\u1ecbch Covid 19 b\u00f9ng n\u1ed5: kh\u00e1ch h\u00e0ng \u0111\u00e3 chuy\u1ec3n t\u1eeb lo\u1ea1i h\u00ecnh mua s\u1eafm truy\u1ec1n th\u1ed1ng sang mua s\u1eafm tr\u1ef1c tuy\u1ebfn.<\/p>\n\n\n\n<p>Ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng thay \u0111\u1ed5i r\u1ea5t r\u00f5 trong th\u1eddi k\u1ef3 n\u00e0y. Nh\u1ea5t l\u00e0 khi \u0111\u1ea1i d\u1ecbch Covid 19 b\u00f9ng n\u1ed5, ng\u01b0\u1eddi ti\u00eau d\u00f9ng c\u00f3 nh\u1eefng xu h\u01b0\u1edbng sau:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Chuy\u1ec3n t\u1eeb mua s\u1eafm tr\u1ef1c ti\u1ebfp t\u1ea1i \u0111i\u1ec3m b\u00e1n sang mua s\u1eafm tr\u1ef1c tuy\u1ebfn qua Internet<\/li><li>Gi\u1ea3m chi ti\u00eau ti\u1ec1n m\u1eb7t, thay v\u00e0o \u0111\u00f3 t\u0103ng c\u01b0\u1eddng thanh to\u00e1n \u0111i\u1ec7n t\u1eed v\u1edbi nhi\u1ec1u h\u00ecnh th\u1ee9c kh\u00e1c nhau nh\u01b0 thanh to\u00e1n b\u1eb1ng th\u1ebb ng\u00e2n h\u00e0ng, chuy\u1ec3n kho\u1ea3n, v\u00ed \u0111i\u1ec7n t\u1eed,\u2026<\/li><li>T\u0103ng c\u01b0\u1eddng s\u1eed d\u1ee5ng m\u1ea1ng x\u00e3 h\u1ed9i, truy c\u1eadp nh\u1eefng website, s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed \u0111\u1ec3 mua s\u1eafm tr\u1ef1c tuy\u1ebfn, tham gia nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, s\u0103n sale gi\u00e1 r\u1ebb,\u2026<\/li><\/ul>\n\n\n\n<p>V\u1edbi nh\u1eefng s\u1ef1 chuy\u1ec3n d\u1ecbch n\u1ed5i b\u1eadt tr\u00ean l\u00e0 minh ch\u1ee9ng n\u1ed5i b\u1eadt nh\u1ea5t cho t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00f4ng ngh\u1ec7 s\u1ed1 \u0111\u1ed1i v\u1edbi doanh nghi\u1ec7p m\u1ecdi lo\u1ea1i h\u00ecnh. Ch\u00fang ta c\u0169ng th\u1ea5y ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng doanh nghi\u1ec7p c\u00f3 nhi\u1ec1u s\u1ef1 thay \u0111\u1ed5i nh\u01b0<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Chuy\u1ec3n \u0111\u1ed5i k\u00eanh b\u00e1n h\u00e0ng truy\u1ec1n th\u1ed1ng sang k\u00eanh b\u00e1n h\u00e0ng hi\u1ec7n \u0111\u1ea1i: chuy\u1ec3n t\u1eeb c\u1eeda h\u00e0ng\/qu\u1ea7y b\u00e1n h\u00e0ng\/\u0111i\u1ec3m b\u00e1n tr\u1ef1c ti\u1ebfp kh\u00e1c sang x\u00e2y d\u1ef1ng k\u00eanh b\u00e1n h\u00e0ng online tr\u00ean c\u00e1c trang m\u1ea1ng x\u00e3 h\u1ed9i, website, s\u00e0n th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/li><li>Quy tr\u00ecnh v\u1eadn h\u00e0nh c\u00f3 s\u1ef1 c\u1ed9ng t\u00e1c v\u1edbi d\u1ecbch v\u1ee5 s\u1ed1 h\u00f3a: thanh to\u00e1n \u0111i\u1ec7n t\u1eed, d\u1ecbch v\u1ee5 giao h\u00e0ng t\u1eadn n\u01a1i, t\u00edch \u0111i\u1ec3m \u0111i\u1ec7n t\u1eed, m\u00e3 khuy\u1ebfn m\u00e3i,\u2026<\/li><li>Qu\u1ea3n tr\u1ecb v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng: s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y, ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng \u0111\u1ec3 thu th\u1eadp, ch\u0103m s\u00f3c v\u00e0 qu\u1ea3n l\u00fd t\u1ef1 \u0111\u1ed9ng&nbsp;&nbsp;<\/li><li>\u1ee8ng d\u1ee5ng gi\u1ea3i ph\u00e1p c\u00f4ng ngh\u1ec7 \u0111\u1ec3 qu\u1ea3n tr\u1ecb v\u00e0 v\u1eadn h\u00e0nh doanh nghi\u1ec7p: s\u1eed d\u1ee5ng nh\u1eefng ph\u1ea7n m\u1ec1m cung c\u1ea5p gi\u1ea3i ph\u00e1p qu\u1ea3n l\u00fd h\u00e0ng h\u00f3a, b\u00e1n h\u00e0ng t\u1ef1 \u0111\u1ed9ng, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, t\u00e0i ch\u00ednh, ho\u1ea1t \u0111\u1ed9ng marketing,\u2026<\/li><li>Ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb b\u00e1n h\u00e0ng d\u00f9ng c\u00f4ng ngh\u1ec7 \u0111\u1ec3 ho\u1ea1ch \u0111\u1ecbnh d\u1ef1 b\u00e1o, h\u00e0nh \u0111\u1ed9ng v\u00e0 ki\u1ec3m so\u00e1t.<\/li><\/ul>\n\n\n\n<p>T\u1ea1i C\u00f4ng ty cung c\u1ea5p ph\u1ea7n m\u1ec1m v\u00e0 d\u1ecbch v\u1ee5 v\u1ec1 internet cho kh\u00e1ch h\u00e0ng. Ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng \u0111\u01b0\u1ee3c t\u1ef1 \u0111\u1ed9ng v\u00e0 s\u1ed1 ho\u00e1 b\u1eaft \u0111\u1ea7u t\u1eeb kh\u00e2u \u0111\u1eb7t h\u00e0ng, c\u00e0i \u0111\u1eb7t b\u00e0n giao, thanh to\u00e1n v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n\n\n\n<p>Khi kh\u00e1ch h\u00e0ng \u0111\u1eb7t h\u00e0ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 thu\u00ea hosting, d\u1ecbch v\u1ee5 l\u01b0u tr\u1eef \u0111\u00e1m m\u00e2y: s\u1ebd \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng ghi nh\u1eadn \u0111\u01a1n h\u00e0ng v\u00e0 t\u1ea1o l\u1eadp th\u00f4ng tin tr\u00ean h\u1ec7 tr\u00ean h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd erp c\u1ee7a c\u00f4ng ty. M\u1ed9t s\u1ed1 b\u01b0\u1edbc nh\u01b0 sau:<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\"><li>Th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ghi nh\u1eadn v\u00e0 l\u01b0u tr\u1eef v\u00e0o h\u1ec7 th\u1ed1ng.&nbsp;<\/li><li>T\u1ea1o \u0111\u01a1n h\u00e0ng v\u00e0 h\u1ee3p \u0111\u1ed3ng \u0111i\u1ec7n t\u1eed c\u1ee7a kh\u00e1ch h\u00e0ng<\/li><li>Nh\u00e2n vi\u00ean kinh doanh in h\u1ee3p \u0111\u1ed3ng v\u00e0 chuy\u1ec3n kh\u00e1ch h\u00e0ng k\u00fd<\/li><li>Kh\u00e1ch h\u00e0ng thanh to\u00e1n ti\u1ec1n m\u1eb7t ho\u1eb7c chuy\u1ec3n kho\u1ea3n<\/li><li>K\u1ebf to\u00e1n in b\u00e0n giao ch\u1ee9ng t\u1eeb thanh to\u00e1n v\u00e0 ho\u00e1 \u0111\u01a1n cho kh\u00e1ch<\/li><li>Ph\u00f2ng k\u1ef9 thu\u1eadt kh\u1edfi t\u1ea1o d\u1ecbch v\u1ee5 tr\u00ean h\u1ec7 th\u1ed1ng \u0111i\u1ec7n to\u00e1n \u0111\u00e1m m\u00e2y v\u00e0 b\u00e0n giao t\u00e0i kho\u1ea3n truy c\u1eadp cho kh\u00e1ch h\u00e0ng. Ho\u00e0n t\u1ea5t c\u00f4ng vi\u1ec7c s\u1ebd ghi nh\u1eadn v\u00e0 chuy\u1ec3n giao b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ec3 chuy\u1ec3n tr\u1ea1ng th\u00e1i ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ecbnh k\u1ef3<\/li><li>B\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng \u0111\u1ecbnh k\u1ef3 s\u1ebd g\u1eedi email v\u00e0 tin nh\u1eafn \u0111\u1ebfn s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng. Tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng c\u00e0i app c\u1ee7a c\u00f4ng ty, vi\u1ec7c ch\u0103m s\u00f3c s\u1ebd \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i li\u00ean t\u1ee5c v\u1edbi kh\u00e1ch h\u00e0ng t\u1ea1i \u0111\u00e2y.<\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Chuy\u1ec3n \u0111\u1ed5i s\u1ed1 l\u00e0 xu h\u01b0\u1edbng \u0111\u1ed1i v\u1edbi m\u1ecdi ng\u00e0nh ngh\u1ec1 kinh doanh trong th\u1eddi k\u1ef3 c\u00f4ng ngh\u1ec7 4.0. V\u1edbi \u0111\u1ea1i d\u1ecbch Covid 19 b\u00f9ng n\u1ed5: kh\u00e1ch h\u00e0ng \u0111\u00e3 chuy\u1ec3n t\u1eeb lo\u1ea1i h\u00ecnh mua s\u1eafm truy\u1ec1n th\u1ed1ng sang mua s\u1eafm tr\u1ef1c tuy\u1ebfn. Ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng thay \u0111\u1ed5i r\u1ea5t r\u00f5 trong th\u1eddi k\u1ef3 n\u00e0y. Nh\u1ea5t &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[10],"tags":[76],"class_list":["post-530","post","type-post","status-publish","format-standard","hentry","category-quan-tri-hop-tac-xa","tag-quan-tri-ban-hang","grid-sizer"],"_links":{"self":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/comments?post=530"}],"version-history":[{"count":1,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/530\/revisions"}],"predecessor-version":[{"id":531,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/posts\/530\/revisions\/531"}],"wp:attachment":[{"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/media?parent=530"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/categories?post=530"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kthtx.vn\/index.php\/wp-json\/wp\/v2\/tags?post=530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}